In short: the Free plan costs nothing and has no time limit. Pro and Premium are paid by the month or by the year and renew until you cancel. You can cancel at any time. If you live in the UK or the EU, you can withdraw within 14 days of buying a plan. Outside that, we refund billing mistakes and service failures, not unused time.
1. Plans
More.You has three plans: Free, Pro and Premium. The pricing page shows what each one includes and what it costs, in US dollars. Each paid plan has a monthly price and a yearly price.
The Free plan is free, with no card required. You do not have to pay to create or publish a page.
2. Billing and renewal
- Payment. Stripe processes every payment. We never see or store your card number.
- When we charge you. We charge you when you choose a paid plan, then at the start of each new billing period: every month on a monthly plan, every year on a yearly plan.
- Renewal. A paid plan renews on its own until you cancel. Before you pay, we show you the price, the billing period and the renewal date.
- Taxes. Prices may not include sales tax or VAT. If tax applies where you live, we show it before you pay.
- Price changes. If we change the price of your plan, we tell you by email at least 30 days before the change applies to you. The new price starts at your next renewal after that notice. You can cancel before then.
- Failed payments. If a renewal payment fails, Stripe tries again. If it still fails, your account moves to the Free plan and your page stays online.
3. How to cancel
Cancel in the More.You app, in your plan settings, or email hello@more.you from the address on your account. You do not need to give a reason.
When you cancel, your plan stays active until the end of the period you already paid for. Then your account moves to the Free plan. We do not charge you again.
4. What happens to your page
Your page stays online on the Free plan. Features of the paid plan stop at the end of the paid period:
- Your custom domain stops pointing to your page. Your page stays at more.you/yourname.
- More.You branding shows on your page again.
- Auto-Pin and audience rules stop.
- Analytics older than 30 days are no longer shown.
- On Premium, you keep one page published. Ask us before your plan ends if you want to choose which one.
5. Your 14-day right to withdraw
If you are a consumer in the UK or the European Union, you can withdraw from a paid plan within 14 days of buying it, without giving a reason. Email hello@more.you from the address on your account and say that you withdraw. You can also use this wording: “I withdraw from my More.You [Pro or Premium] subscription, bought on [date].”
Your paid plan starts as soon as you pay, because you ask us to start it at once. If you withdraw, we refund what you paid, minus a fair amount for the days you already had the plan. We refund within 14 days of your message, to the card you paid with.
The right applies to a new plan, not to a renewal of a plan you already have. Businesses do not have this right.
6. Other refunds
We always refund
- Billing mistakes, such as a double charge or a charge after you cancelled. We refund the wrong charge in full.
- Long outages. If a paid feature does not work for more than 7 days in a row because of a problem on our side, ask us and we refund the share of your plan for that time.
We do not refund
- Time left on a plan after you cancel, outside the 14-day right to withdraw.
- A renewal you forgot to cancel. Cancel at least one day before the renewal date to stop it.
- An account we closed for a serious breach of the Terms, unless the law says otherwise.
Nothing in this policy limits your rights under consumer law, such as your right to a remedy when a service is not as described.
7. How to ask for a refund
Email hello@more.you from the address on your account. Tell us the date and the amount of the charge. We answer within 5 business days. Refunds go back to the card you paid with. Your bank can take 5 to 10 business days to show the money.
8. Chargebacks
If something looks wrong on your statement, email us first. We fix most billing problems faster than a bank can. If you open a dispute with your bank, we may pause paid features on your account until the dispute is closed.
9. Purchases from creators
This policy covers More.You plans only. When you buy from a creator on a More.You page, the creator is the seller and handles refunds. Contact the creator first. The Seller policy explains what creators must do.
10. Changes and contact
We may update this policy. A change applies to payments made after it takes effect, and the date at the top shows the last update. Questions about billing: hello@more.you.
